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April 2022  Vol. 21

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Greetings from all of us at CampTek Software! We are pleased you are here reading our latest newsletter. One of the goals we strive for is to provide thought leadership for anyone regardless of where they are on their Automation journey. The content that is collected here is what we are finding as the most informative and thought provoking right now in automation space.

This month for the first time, one of our customers is providing the “Tip of the Month”. Wade Wright from West Tennessee Healthcare is truly a thought leader in his own right as he continues to partner with companies that provide maximum value for WTH but are trailblazers in thought and execution. If you haven’t had a chance, check out Wade’s testimonial about their partnership with Cedar which improved self-service payments by 212%. Its an awesome example of how Cedar’s approach can improve the patient billing process in a way that drives revenue for their customers and in the process improves patient satisfaction by a sizable amount. Cedar is a company that is highly innovative in solving what can be at times an unbearable patient billing process.

Its these types of partnerships that make what we do worthwhile. As the days, months and years roll by we continue to provide solutions for our customers and partners that make sense and provide massive returns on their investment. Technology is constantly evolving but our approach to building bots that are resilient and robust has stayed the same. We want to make it easy for our customers and partners to attain the maximum value from their automation program without having to worry about anything other than how celebrate the results.

Happy Spring everyone!  

Peter S Camp, CTO and Founder, CampTek Software

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Data Sheet - CampTek's Application Testing Services

Blog - Why RPA is The World's Greatest Integration Platform

RPA Tips! - Featuring words of wisdom from customer, Wade Wright, Executive Director of Patient Financial Services, West Tennessee Healthcare

Case Study - Cerner Payer Bot.  Watch it run!

A Good Read - Clinical AI Gets the Headlines, but Administrative AI May Be a Better Bet

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Application Testing Services

CampTek Software Application Testing Services combines the world’s leading RPA technology with our risk-minimizing best-in-class hosted capabilities. We provide a full-life cycle approach to application, functional, performance and load testing. It will accelerate your digital transformation.  

Our Testing Services:

  • Create automated test cases to check the reliability of your apps & Operating systems 
  • Manage and map test cases and their execution results against requirements to quickly find performance bottlenecks and defects 
  • Schedule and monitor test cases and analyze detailed results to meet business requirements and customer SLAs 
  • Capture, collect, generate, and report critical data and analytics 
  • Lower Total Cost of Entry (TCO)
  • Fast Implementation 
  • Full Hosting and Support 
  • No investment in software or infrastructure
  • High reliability, fast results
  • Access to additional RPA services
CampTek Software Proven Methodology 
  • Analyze requirements
  • Prepare test data 
  • Create test cases and metrics 
  • Implement cases and schedules 
  • Validate outcomes  
  • Analyze results and create reports
Testing for any application

Web apps, Mobile apps, CRM, ERP, Cloud, IoT etc.

Sample Executive Dashboards 

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Why RPA is the World's Greatest Integration Platform

A few years back, I wrote a blog entitled “RPA vs API: Which is better and why?“. The question remains as relevant as ever.  A fully functioning API is always the first choice. However, APIs can be limited and costly to customize. It can also take months or even years to implement one.  Since an API is essentially a “hook” into an application the code can be intricate and not easily changed.  RPA, on the other hand, can work with any application.  The technology to interact with these applications is only getting better and more advanced.  In addition to cloud-based options that are readily available, the scale RPA can work at is unlimited.  What limited RPA previously is no longer an issue.

RPA, especially with the UiPath Studio and Studio X and Orchestrator, is without question, the greatest integration platform out there.

It’s often surprising when speaking with customers and prospects about the capability offered. It’s often thought that RPA can only do what the bots are taught to do.  That is hardly the case.  The RPA platform is built on the .net framework which is the backbone to all things Microsoft.  Simple things like Database connections, rest API calls, sFTP are readily available.  In addition, any developer can create custom activities in Visual and pop them into their bot’s workflow.   Essentially you can do anything you need to in the UiPath Studio.  Call API’s natively? Check.  Make references to libraries? Check.  The list goes on and on.  The importance of a fully formed development environment is tantamount.  To have everything a developer would ever need to accomplish any task really opens the doors to the type of integration capabilities that can exist.  Instead of purchasing new software or solutions for everything, companies utilize one platform to solve many issues both simple and complex.

While this may not mean a lot to decision makers at most companies right now, it should.

To have RPA as a tool can reduce the need to buy MORE software or partner with yet another company to accomplish a set of integration points.  The UiPath Enterprise platform gives companies a leg up when creating fast and agile solutions needed quickly, without expensive one-off software solutions.

-by Peter Camp, CTO & Founder of CampTek Software

RPA Tips!

Welcome to our series, RPA Tips! In this segment, members of the CampTek Software Team provide tips to guide you along your automation journey.

This month is a little different! We're showcasing helpful tips from one of our delightful customers, Wade Wright.  Wade is the Executive Director of Patient Financial Services for West Tennessee Healthcare. Wade imparts the following wisdom when embarking on your next RPA Adventure:

  1. If a process is complicated for humans, then it is a process that's likely too complicated for RPA.
  2. If there is not a standard process upstream of the automation that can produce a consistent input for the robot, then you cannot expect a consistent output from the robot.
  3. RPA cannot fix deficiencies in people and processes. RPA is technology that can support good processes and people who consistently and predictably impact the input used by the technology.
  4. Do not build the RPA processes and programming based on the exceptions. Build and even implement the RPA services for the scenarios that have the greatest chance for success and then tackle the exceptions. I.e., work on the 80% first and the remaining 20% last.
  5. Everyone involved in the process that is attempted to be automated needs to be on board and aligned with the success of the project.  
  6. Highlight and reiterate the successes during the project; project leadership and executive sponsorship needs to overwhelm the negative with the positive.
Thank you Wade for sharing such helpful insight!
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Screenshot 2022-04-19 at 09-26-51 Cerner Encounter Payer Validation Case Study - CampTek Software


A leading healthcare provider with over 50 hospitals needed to streamline its eligibility process utilizing Robotic Process Automation (RPA). CampTek Software, with its experience in Healthcare (RCM) and more importantly the Cerner PFS system, instituted its RPA full life cycle methodology to design the automation successfully within weeks with great success. 

Full-time employees had to manually enter an encounter number, name and several other demographic information for over 670 patients daily. The workflow had many steps and variables that added to the overall complexity. The process it manages 4 payers: Aetna, Blue Cross, Humana, United Healthcare and includes business rules and exceptions for each.


By utilizing Robotic Process Automation (RPA), CampTek Software was able to automate the entire process. The timeline from analysis, development, client acceptance and then into live production was a roughly four weeks from start to finish. The 13,000+ claim checks per month runs daily and has shown to dramatically reduce A/R days with very high success. FTE hours saved is averaging 542/month. The Bot types data into 30 fields and loops through images and handles unexpected errors in Citrix. With the success of this first RPA Bot in only one of its Central Business Organizations, the customer now plans to roll it out to an additional 21 CBO’s. 

Facts about this Bot:
  • Number of payers: 4 (Aetna, Blue Cross, Humana, United Healthcare)
  • Exception handling: The bot handles 10 business rule exceptions, 4 manually thrown system exceptions and any other random system exceptions
  • Transactions per month:  11000-14000
  • Saves over 1000+ hours a month in manual hours
See this Bot run!
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A Good Read...

Screenshot 2022-04-19 at 12-39-11 Clinical AI Gets the Headlines but Administrative AI May Be a Better Bet Thomas H. Davenport and Randy Bean

AI for health care is all the rage. Who wouldn’t be excited about applications that could help detect cancer, diagnose COVID-19 or even dementia well before they are otherwise noticeable, or predict diabetes before its onset? Machine and deep learning have already been shown to make these outcomes possible.

Possible, that is, in the research lab. In health care, there is often a long lag between research findings and implementation at the bedside. In order for AI-driven advancements to become a clinical reality, they have to be submitted to and approved by the Food and Drug Administration (or similar regulatory authorities outside the United States) as “AI/machine learning-based software as a medical device.” Several hundred such applications have already been approved. But those tools then have to be accepted by clinicians, merged into their clinical workflows, integrated into electronic health records and other systems, and reimbursed by health insurers.

Few clinical AI systems have successfully run this entire gantlet. And until clinical AI systems result in significant productivity advances, the economic value from them is in doubt. Thus far, for example, we’re confident that they haven’t replaced a single human clinician.

Contrast that situation with the current potential for administrative AI systems in health care. These use cases don’t have to be approved by the FDA, or even by insurance companies (indeed, they are used in many cases to reduce friction with payers). They don’t have to be accepted by physicians, for the most part. And while they do have to be integrated with administrative workflows and systems, cloud- and API-based AI systems make the process much easier.

In terms of economic value, the case for administrative AI is also much clearer. Administrative costs in the U.S. averaged $2,497 per capita in 2017 — 34% of total health care costs. Health care economists in the U.S. often argue that reducing administrative costs is one of the most feasible ways to cut overall costs for health care. For example, David Cutler, a Harvard economist who was one of the architects of the U.S. Affordable Care Act (“Obamacare”) system, has proposed a series of changes to administrative processes that he argues could save $50 billion in costs and “result in greater satisfaction for both patients and providers.” Some of these proposals involve automation and AI, such as an automated claims clearinghouse and automated prior-authorization processes. The potential here is significant.

Opportunities for Revenue Cycle AI

Foremost among the opportunities for administrative AI is the revenue cycle area — authorization, billing, and payments. This is a contentious and labor-intensive area for many health care providers and payers. Several insurance companies, including Anthem, United Healthcare’s Optum, and Florida Blue, are automating the prior-authorization process using AI. One study estimated that manual prior authorizations can take up to 16 hours per week for physicians.

Coding medical treatments for reimbursement and record-keeping is a challenging task for humans, with over 55,000 different codes in the latest version of the International Classification of Diseases. Several companies have already implemented coding assistance AI systems that translate clinical notes into codes, but for now they still require review by human coders.

Another challenge for humans in the revenue cycle is the estimation of medical bills before treatment. Complex billing and payment arrangements make estimation difficult, but patients are more likely to pay medical bills when they have accurate estimates, and the U.S. government now requires them — although many providers are not compliant. Baylor Scott & White Health’s system, however, has used a machine learning-based system to create accurate estimates based on past billing data. About 70% of its estimates are created without human intervention, and the estimates have led to a 60% to 100% improvement in point-of-service collections.

Providers and payers also engage in a lot of back-and-forth about payments and when they will be made. This is another great area for the application of automation and AI. Waystar, the provider of Baylor Scott & White’s estimate tool, automates the process of checking claims statuses with insurance companies’ accounts payable departments to see whether reimbursements have been made — a process previously done via phone. It seems likely that “Have your AI call my AI” will become a common refrain.

While nobody likes to talk about it much, there is also a lot of FWA — fraud, waste, and abuse — in health care payments. This area is well suited to the use of machine learning (and, in some cases, rule-based expert systems, a previous generation of AI) for claims analysis. Insurers have told us that the ROI for such systems is among the highest of all AI investments: One large health insurer we spoke with saves a billion dollars annually through AI-prevented FWA.

Better Management of Scarce Resources

Health care providers have a variety of scarce resources — including clinicians, operating rooms, beds, and expensive equipment — that are challenging to schedule effectively. All of these resources are increasingly managed with the help of AI. For example, the Mayo Clinic has over 300 surgeons and 139 operating rooms and has used AI to more efficiently organize both staff and space. In a project using AI to test better ways for spinal surgical scheduling, it was able to reduce doctor overtime by 10% and increase utilization of its space by 19%. (It is also pursuing many clinical AI projects.) A Norwegian scheduling software company for medical staff, Globus.AI, claims that the increased scheduling precision from its software allows hospitals to fill 40% more shifts.

Radiology imaging equipment is notoriously expensive (and often profitable to providers), and efficient utilization is critical. Massachusetts General Hospital has developed an algorithm that predicts whether a particular patient is likely to show up for an appointment. If the patient has a high likelihood of not showing up, they might receive more reminders or other interventions. Mass General researchers also developed an automated language translation system that translates radiology instructions for non-English-speaking patients; it resulted in a statistically significant reduction in variability of radiology procedure times for those patients.

AI in the Health Care Supply Chain

Hospital supplies are also an expensive resource that AI can help to manage. Some supplies, such as a pacemaker or drug-eluting stent, can cost thousands of dollars. It can cost over $10,000 for a month’s supply of drugs for a U.S. patient. The consulting firm Navigant estimates that U.S. hospitals spend over $25 billion per year in unnecessary supply chain costs. Minimizing excess inventory while providing the appropriate supplies for patients’ needs may be too complex to be done well without AI.

There are various ways that AI can improve health care supply chains, including matching demand and supply. Machine learning models can predict how many patients of what type and with what health care needs will arrive at a hospital or doctor’s office, and the predictions can be matched against supply inventories. As care increasingly moves from acute-care hospitals to a variety of other settings — including drugstores, rehabilitation facilities, clinics, and patients’ homes — AI can help supply chain managers optimize the transportation methods, frequency, and routing of supplies. Robotic process automation and machine learning technologies can both help with ordering supplies: They can automatically check availability for back-ordered products, look up clinical equivalent drugs or devices, send out purchase orders and invoices, and match deliveries to invoices. AI is also extracting key terms from contracts and embedding them in supply chain transaction systems and auditing processes. One AI startup, Kalderos, keeps track of all relevant drug discounts and assesses whether discounts are compliant with federal and local regulations in the U.S.

No one will win the Nobel Prize in medicine for applying AI to health care administration. Accolades and much of the media and public attention will go toward clinical applications of the technology. We’re not saying that health care providers and payers should give up on clinical applications of AI, but the challenges and cycle times for developing and implementing those advances mean that many organizations will want to strongly consider administrative AI as well. If that type of AI can substantially reduce the cost of care, it could be as useful to the health care system overall — and many patients individually — as any clinical breakthrough.

About the Authors

Thomas H. Davenport (@tdav) is the President’s Distinguished Professor of Information Technology and Management at Babson College, a visiting professor at Oxford’s Saïd Business School, and a fellow of the MIT Initiative on the Digital Economy. Randy Bean (@randybeannvp) is an industry thought leader, author, and CEO of NewVantage Partners, a strategic advisory and management consulting firm he founded in 2001. He is the author of the book Fail Fast, Learn Faster: Lessons in Data-Driven Leadership in an Age of Disruption, Big Data, and AI (Wiley, 2021).


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